Technical Support Engineer-Tokyo

San Mateo, Tokyo-Japan 94402

Posted: 11/17/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-511

Job Description

Senior Technical Support Engineer-Tokyo

Our client is a leading Cloud Storage platform provider with presence in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions.

Senior Technical Support Engineer
As Sr.Technical Support Engineer you are the primay customer interface for all technical matters, specifically, troubleshooting any problems with Cloudian software in installation, operations and management.

Location:  Tokyo (Japan)

- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email. 

- Work with Engineering team for defect reports, troubleshooting, and feature requests. 

- Become an expert on the Hybrid Cloud storage system that is a high-performance, distributed storage system deployed on Linux.

- Manage communications/expectations to customers at all levels to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprise customers. 

- Mentor other junior members, an opportunity to lead ad-hoc projects.

- Occasional off-hours, weekend work, and on-call duty.

- Occasional travel to customer sites and Cloudian offices.

Job Requirements

Required Experience:
- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.

- High degree of analytical and problem solving skills.

- Customer oriented attitude, strong customer facing skills.

- Proficiency with Linux and networking.

- Proficiency in scripting (bash, perl, python, or ruby).

- Adoptable team player in versatile environment.

- Ability to work with minimum supervision.

- Japanese, English - professional level oral/written communication.


- BS/BA degree or equivalent.

Desired Experience:
- Java development skills, DevOps experiences

- Distributed systems, NoSQL DB, storage systems knowledge

- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)

- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) 

- Experience on Splunk or any other analytic tool

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