Technical Support Engineer-Tokyo

San Mateo, Tokyo-Japan 94402

Posted: 11/17/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-511

Job Description


Senior Technical Support Engineer-Tokyo




Our client is a leading Cloud Storage platform provider with presence in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions.

Senior Technical Support Engineer
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As Sr.Technical Support Engineer you are the primay customer interface for all technical matters, specifically, troubleshooting any problems with Cloudian software in installation, operations and management.

Location:  Tokyo (Japan)

Responsibilities:
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- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email. 


- Work with Engineering team for defect reports, troubleshooting, and feature requests. 



- Become an expert on the Hybrid Cloud storage system that is a high-performance, distributed storage system deployed on Linux.



- Manage communications/expectations to customers at all levels to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprise customers. 



- Mentor other junior members, an opportunity to lead ad-hoc projects.


- Occasional off-hours, weekend work, and on-call duty.


- Occasional travel to customer sites and Cloudian offices.



Job Requirements


Required Experience:
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- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.


- High degree of analytical and problem solving skills.


- Customer oriented attitude, strong customer facing skills.


- Proficiency with Linux and networking.


- Proficiency in scripting (bash, perl, python, or ruby).



- Adoptable team player in versatile environment.


- Ability to work with minimum supervision.


- Japanese, English - professional level oral/written communication.

 

- BS/BA degree or equivalent.


Desired Experience:
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- Java development skills, DevOps experiences


- Distributed systems, NoSQL DB, storage systems knowledge


- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)


- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) 


- Experience on Splunk or any other analytic tool

 
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