Technical Support Engineer-Milan

San Mateo, Milan-Italy 94402

Posted: 11/26/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-509

Job Description

Technical Support Engineer-Milan     
As a Technical Support Engineer, you will provide in-depth technical support to customers, focused on diagnosing, troubleshooting, repairing and debugging Hybrid Cloud products.

 

Responsibilities:
  • Resolve technical customer issues via the telephone, mail and remote sessions.
  • Collaborate with Engineering team for defect reports, troubleshooting, and feature requests.
  • Create new knowledge base articles to share information and best practices.
  • Occasional off-hours, weekend work, and on-call duty.
  • Occasional travel to regional offices.

 

- Work with Engineering team for defect reports, troubleshooting, and feature requests. 





 

 

Job Requirements


Requirements:

 

2+ years of technical support experience.

 

Ability to troubleshoot difficult technical issues and demonstrate a ‘ can-do’ attitude.

 

Work well in a team environment to deliver excellent customer service experience.

 

Passion and ability to learn new technologies.

 

Expertise required in the following areas: Unix/Linux, TCP/IP networking, Scripting (Shell and Python), NFS, CIFS, Storage

 

Excellent written and verbal communication skills in English

 

Desired Knowledge:

Samba, Active Directory, Docker, Kubernetes, any High Availability Cluster Software.




BS/BA
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.