Technical Support Engineer-Milan

San Mateo, Milan-Italy 94402

Posted: 11/26/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-509

Job Description

Technical Support Engineer-Milan     
As a Technical Support Engineer, you will provide in-depth technical support to customers, focused on diagnosing, troubleshooting, repairing and debugging Hybrid Cloud products.


  • Resolve technical customer issues via the telephone, mail and remote sessions.
  • Collaborate with Engineering team for defect reports, troubleshooting, and feature requests.
  • Create new knowledge base articles to share information and best practices.
  • Occasional off-hours, weekend work, and on-call duty.
  • Occasional travel to regional offices.


- Work with Engineering team for defect reports, troubleshooting, and feature requests. 



Job Requirements



2+ years of technical support experience.


Ability to troubleshoot difficult technical issues and demonstrate a ‘ can-do’ attitude.


Work well in a team environment to deliver excellent customer service experience.


Passion and ability to learn new technologies.


Expertise required in the following areas: Unix/Linux, TCP/IP networking, Scripting (Shell and Python), NFS, CIFS, Storage


Excellent written and verbal communication skills in English


Desired Knowledge:

Samba, Active Directory, Docker, Kubernetes, any High Availability Cluster Software.

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