Technial Support Lead/Manager-Chicago
Chicago, ILL 94402
Technical Support Lead/Manager-
You will be the customer interface for all technical issues, and manage a small support team in Chicago to deliver high quality support services to global customers.
You will also work on customer issues with strong hands-on skills leading other support members.
Key Drivers Are:
Be responsible for high quality of technical support and customer satisfaction in Chicago
Supervise technical support team in Chicago. Manage work load, resource allocation.
Help support members and work directly with customers apply your strong technical hands-on skills for products.
Maintain relationships with contacts at customers and partners. Write reports, create work plans, addressing customer issues.
Work with Customer Success group on critical accounts.
Work with Development/QA teams to provide feedback about testing for future improvements.
Occasional off-hours and weekend work and travel to customer sites.
5 or more years of technical support experience with proven skills in troubleshooting technical issues with a complex software system.
Have operational background as a technical support leader or manager.
3 or more years of successful technical support leadership or management experience in a global organization.
Excellent analytical and problem solving skills.
Strong customer facing skills.
Proficiency with Linux and networking, and in scripting.
- BS/BA degree or better
- Java development skills, DevOps experiences
- Distributed systems, NoSQL DB, storage systems knowledge
- Experience with cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack,