Senior Technical Support Engineer

Chicago, ILL 94402

Posted: 10/02/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-500

Job Description


Senior Technical Support Engineer-Chicago (Remote) or San Mateo (HQ)




This is a terrific opportunity to be a part of global technical support team in a

fast growing mature start up in a lead market position. 




You will enjoy the opportunity to work with technologies like NoSQL databases and techniques (Cassandra, Redis), Java, Linux (RedHat/CentOS), Puppet, GitHub, Elasticsearch.

 

You are the primary customer interface for all technical issues, above all troubleshooting problems with software stack  in installation, operations and management.







Key Responsibilities:

------------------------------------------

- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email.




- Working with Engineering team for defect reports, troubleshooting, and feature requests.




- Becoming an expert on the Hybrid Cloud storage system that is a high-performance, distributed storage system deployed on Linux.




- Managing communications/expectations to ensure customer satisfaction at all levels 




Key customers are cloud service providers (data centers and ISPs), system

integrator/reseller channel partners, and enterprise customers.

 

- Occasional off-hours, weekend work, and on-call duty.




- Occasional travel to customer sites and HQ offices.

 

 

Job Requirements


Qualifications:




- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. 

 

- High degree of analytical and problem solving skills.




- Customer oriented attitude, strong customer facing skills.




- Proficiency with Linux and networking.




- Proficiency in scripting (bash, perl, python, or ruby).

 

- Ability to work with minimum supervision.

- English (must) - professional level oral/written communication.




Desired Skills, and Experience:

 

- Java development skills, DevOps experiences




- Distributed systems, NoSQL DB, storage systems knowledge




- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack)

- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe)




-       Experience on Splunk or any other analytic tool





- BS/BA degree or equivalent.

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