Senior Technical Support Engineer-Chicago

Chicago, ILL 94402

Posted: 11/17/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-510

Job Description

Senior Technical Support Engineer-Chicago


Our is a leading Hybrid Cloud platform and services provider to enterprise markets with presence in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions.

This is a terrific opportunity to be a part of global technical support team in a quickly growing technology company in a hot market segment. We use technologies like NoSQL databases and techniques (e.G., Cassandra, Redis), Java, Linux (RedHat/CentOS), Puppet, GitHub, Elasticsearch, etc.

As Sr.Technical Support Engineer will be the primary customer interface for all technical matters, specifically  troubleshooting problems with software in installation, operations and management.

Location:  Chicago area (Remote) 


- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email. 

- Work with Engineering team for defect reports, troubleshooting, and feature requests. 

- Become an expert on the Hyrbrid Cloud storage system that is a high-performance, distributed storage system deployed on Linux.

- Manage communications/expectations to customers at all levels to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprise customers. 

- Mentor other junior members, an opportunity to lead ad-hoc projects.

- Occasional off-hours, weekend work, and on-call duty.

- Occasional travel to customer sites and Cloudian offices.

Job Requirements

Required Experience:

- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.
- High degree of analytical and problem solving skills.
- Customer oriented attitude, strong customer facing skills.
- Proficiency with Linux and networking.
- Proficiency in scripting (bash, perl, python, or ruby).

- Adoptable team player in versatile environment.
- Ability to work independently .
- Excellent professional level oral/written communication.   - BS/BA degree or equivalent.
Desired Experience:
- Java development skills, DevOps experiences
- Distributed systems, NoSQL DB, storage systems knowledge
- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack,)
- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) 
- Experience on Splunk or any other analytic tool
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