Senior Technical Support Engineer- UK-Amsterdam-Italy or Germany

Netherland, Italy or UK 94402

Posted: 04/25/2019 Employment Type: Direct Industry: Technical Support Job Number: atc-440
Sr.Technical Support Engineer- UK-Germany, Netherlands or Italy   Our client is a leading Hybrid Cloud Storage platform provider based in Silicon Valley in California, with offices in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions. 

This is a terrific opportunity to be part of a global technical support team in a fast growing mature start up using NoSQL, Cassandra, Redis  and Java, Linux (RedHat/CentOS), Puppet, GitHub, Elasticsearch technologies.

As Senior Technical Support Engineer you are  the key customer interface for all technical issues troubleshooting problems with product software in
installation, operations and management.




Responsibilities:
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- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via e-mail/web/phone. Work with Engineering team for defect reports, troubleshooting, and feature requests. 

- Become an expert on the Hybrid Cloud storage system that is a high-performance, distributed storage system deployed on Linux.

- Manage communications/expectations to customers at all level to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprises. 

- Mentor other junior members, an opportunity to lead ad-hoc projects.

- Occasional off-hours and weekend work.

- Occasional travel to customer sites and regional offices.

 


   
Required Knowledge and Experience:
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- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.

- High degree of analytical and problem solving skills.

- Customer oriented attitude, strong customer facing skills.

- Proficiency with Linux and networking.

- Proficiency in scripting (bash, perl, python, or ruby).

- BS/BA degree or better

- Venture minded, excellent team player.

- Ability to work with minimum supervision.

Desired Knowledge:
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- Java development skills, DevOps experiences

- Distributed systems, NoSQL DB, storage systems knowledge

- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)

- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)

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