Vice President of Customer Success
San, Mateo-CA | Direct
Our client is a leader in the hybrid cloud/object storage space.
Use cases include media asset management, big data, bioinformatics, IoT, and backup/archive.
Primary focus in this role will be on Support and Material Logistics, and scaling up Operations the Support Organization.
In this visible player/coach role as VP Customer Success reporting to the CEO you will be in charge of creating a Holistic Customer Experience Management system. Manage issues related to PO to Continuing Operations; Order fulfillment (license, support account, EULA); Installation and Professional services.
Technical Support, Appliance Parts/Service; Product End of Support process, Upgrades
Hold regular wellness meetings with customers and partners, satisfaction surveys/metrics
Manage all renewals / Expansions planning
CAP (Critical Accounts Program) management; reference-able accounts management and Salesforce.Com administration.
Manage the following teams:
Technical Support -Global Team
Proven track record of scaling up Operations the Support Organization.
Experience at one or more startup.
Experience in storage appliances technical support role.
High energy, player coach, "whatever it takes" attitude
Personable, proven in building trustful customer relationships and managing sticky situations.
Proven team player, work well with matrix-ed organization, strong communication skills
Excellent communication, interpersonal skiils